Euro Motorcars Devon Mercedes-Benz

Purchased our brand new car 1 year ago from this dealership. Car has been garage kept and only has 5,000 miles on it. Had annual service done and they returned it filthy. So took it back to detail it. Car was brought to our house by their driver with the entire side of the sedan scraped and scratched. No word from the owner of the dealership and little communication of how they are going to make this big mistake right. We currently have their loaner and they have the car. Most concerning is the lack of ethics and honesty to notify us of the damage that occurred while the vehicle was solely in their possession.

I had a truly great experience with Euro Motorcars. Kim was super responsive, helpful, and fair. I was purchasing an Audi from out of state and he made the process as transparent as possible, keeping me confident and trusting of the legitimacy of the information I was getting. Even after a hiccup with the shipping company, they worked fast to resolve the problem. Would definitely recommend.

I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the car in at 7:30AM on a Tuesday; advised the technician specifically what the issue was with the car; and waited for their advice. After I followed-up one (1) day later where I was advised a technician would be free to look at it the next day; two (2) days after I brought it in (at my appointed day and time), I received a video describing what the issue was (the exact same issue I had advised them two days earlier day when I brought it in at my appointed day and time)! A few hours later I received a quote to replace the corroded brake lines for get this … $7,065. I understand dealerships like this charge a lot more than independent mechanics, but $7,065 to replace some brake lines?! IMHO that was the dealership telling me, “No thank you, we don’t want to do this work but if we do, you will pay us an exorbitant amount of money”. There is NO way replacing some corroded brake lines on a well-maintained 2011 car should cost that much. No way. What made it even worse was the fact they had the nerve to charge me $222.61 for doing the “assessment” when I already told them exactly what the problem was when I brought the car in, yet they held on to my car needlessly for two (2) days, waiting to look at it and then quoted that absurd amount of money! After a prior sub-standard issue I had with this dealership where I shared my opinion with my assigned service technician and also their online survey questionnaire (to which I never received a response), I will never … ever step foot in this business again … and neither should you if you value your time and money. UPDATE (08-29-2023): I researched and found a nearby independent mechanic who specializes in German cars who was able to do the repairs for $2,241.75 ($5,045.86+ less than what Euro Motorcars Devon MB was going to charge me). The German Auto mechanic guarantees their work for 24 months or 20,000 miles and also noticed a missing spring on a brake caliper that eluded Euro Motorcar's full "inspection" (for which I paid $222.61). You too have a choice ... you do not need to overpay at this dealer for inferior service. If you value your time and money, DO NOT GO HERE!

The wrost car and dealer we have ever purchased. We bought brand new a GLC 300 for only two months from this dealer. The car already broken and in the their shop for more than 10 days. There is not information during those days about what is going on and the sales department is rude and no helpful. Will never buy anything from them

I purchased a brand new vehicle from them and paid all in cash. When I reached home, seats were ripped off, back seats were not closing , back door was not responding properly. Moreover, they get my signature on maintenance package without proper explanation. Now the vehicle has recall. I’m trying to schedule these issues and repair. They didn’t giving me an appointment. They’re becoming rude by saying that parts are not available. Besides calling them multiple times in last 9 months, they’re even not canceling my maintenance package. For recall, I was told that your car doesn’t need it without looking at the vehicle. I am tired of calling this dealership. Worst experience of my life. They rude and disrespectful.

Only gave one star instead of zero because mostly everyone was nice. Should get zero based on the fact that I dropped my car off Tues evening for an appointment at 8:30am Wed. I spoke at length with the advisor about issues with the center console display and roof not opening, which both occurred while the car was having body work done where the relays for those two things are located. I specifically asked that they inspect the relays and electronics that the repair shop had manipulated, and was told that a mechanic with 40 yrs experience would be looking at it since it is a 15 year old car. I was quoted an hour of labor but it could be more if they couldn't find the issue quickly...I told them to do what they had to in order to find the cause. On Thurs I received a snarky message about how they were sorry I couldn't make my appt on Wed. I called the number to "reschedule" and the woman said since I missed my Wed appointment they could get me in two weeks later. I pointed out that I had left my car there Tues evening so as NOT to miss the appt, to which she said "so you car is here?" My response was "it better be." Next I received a text FRIDAY around 2:30 with a video of a man who absolutely didn't sound 60 years old getting in my car and saying he "thinks" it's the console unit. He also said he managed to open the roof but had to push it closed, so don't open it again. About two hrs later I spoke to the service advisor. I asked if they looked at the relays and he said "we didn't take the trunk apart" but the relays are all ok. The problem with that is you cannot even see the relays without taking the trunk panels out and removing the navigation block. He also said the new command unit was backordered (he did not ask if I wanted to order it) and could take months to get, and the parts to repair the roof weren't being made anymore. My receipt says that I DECLINED both repairs, when i was never offered the repairs at all. I went to pick the car up and stood at the cashier desk for a full 4-5 minutes while the clerk texted her daughter (when she finally acknowledged me she told me that). I paid for the hour of labor I was quoted which seemed ridiculous and left. Two days later I noticed that my camera had been unplugged, which wasn't as much of an issue as the fact that they didn't tell me, and didn't plug it back in AND videos from 2 1/2 of the three days my car was there were deleted. To top it off, I received a text from my service advisor asking if everything was good and if not to respond so they could make it right. I replied that I wasn't happy that they hadn't looked at what I asked for and the camera issue....that was three weeks ago and I haven't heard a word.